Delivery -Track & Trace - Status

Explanation Track & Trace

Our track and trace system works as follows:

On the day of delivery, after our florist has prepared the order for shipment, you will receive a status update indicating "SHIPPED." This means the order is ready for pickup by the driver and will be on its way to you shortly.

Once the order is delivered to the delivery address or to one of the neighbors, you will receive a new notification with the status "DELIVERED."

If both the residents at the delivery address and their neighbors are not at home or do not respond, the driver will return the order to the store. In that case, you will receive a status "Delivery NOT SUCCESSFUL", and a message will be left at the provided address with instructions for the recipient.

Order track and trace

  Track and Trace - FAQ.

The order has been received by us but not yet dispatched. This is the usual status after the payment has been received and processed in our order system. Your order is usually forwarded to the florist during office hours. So, the order has not been physically sent yet.

On the day of delivery, once our florist has prepared the order for shipment, you will receive a status notification with the designation "Sent." This means that the order is ready to be picked up by the driver and will be on its way to you shortly.

Once the order has been delivered to the delivery address or to a neighbor, you will receive a new notification with the status "Delivered." If the delivery was left with the neighbors due to the absence at the provided address, a message will always be left at the specified delivery address.

If both the recipients at the delivery address and their neighbors are not present or do not respond, the driver will return the order to the store. In this case, you will receive the delivery status "NOT SUCCESSFUL," and a message will be left at the delivery address with instructions for the recipient.

The "delayed" status indicates that there has been a delay in the delivery process of an order. This can have various reasons, such as unexpected logistical issues, weather conditions, or other factors disrupting the normal delivery schedule. It means that the expected delivery time is not met as initially planned.

In such cases, we always try to inform you promptly about the nature and cause of the delay. It is important to note that such delays unfortunately occur beyond our control, and therefore, we have no influence over the specific circumstances that have led to the delay. We do our best to serve you as well as possible and inform you about any changes in the expected delivery date.

Additional Added Gifts

If you have added extra gifts to your order, such as a fruit basket, cake, luxury chocolates, a home spa gift set, champagne, whiskey, or other spirits, we always strive to deliver these items along with the flowers. However, it may occur that, due to logistical reasons or a short processing time, this is not possible. In such cases, we will deliver these extra gifts in a separate shipment and they will have a different tracking. If you haven't received the track and trace for these, please contact our customer service. They can always check the current status of these additional gifts for you.


Are you still unsure or do you have another question for us?

You can reach us through:

  Email wecare@flowers.nl
WhatsApp
Phone +3185 2732330

DISCLAIMER
Track and trace is a valuable service that allows you to track the progress of your order. However, it's important to note that this service is offered as a convenience and cannot be used as a guarantee of delivery. While we make every effort to keep our track and trace information up to date, some florists may update their delivery status later in the day.

Therefore, we recommend using the track and trace service as a tool to monitor your delivery, but please be aware that this service does not guarantee delivery. If you have concerns about your order, don't hesitate to contact us. Our customer service is always ready to assist and provide updates on your order status. Thank you for choosing Flowers.NL, and we wish you and the recipient much enjoyment of our beautiful bouquets.