Terms & Conditions

ADDITIONAL TERMS

Additional Terms and Conditions A & A Artistics BV | Flowers.nl based on the General Terms and Conditions of the Stichting webshop Keurmerk as determined in Article 18 of the General Terms and Conditions

The additional conditions come into effect on 1 November 2013.

REPEAL DUTY

Since the products of A & A Artistics are perishable, the right of withdrawal is excluded, futher is sending a photo prior of after the delivery of the ordered items not posible, in accordance with article 8.2.d. of the General Terms and Conditions.

An order is definitively placed after going through the ordering process, agreeing to the terms and conditions, choosing a payment method and the message on the screen that the order is placed, followed by a confirmation e-mail to the completed e-mail address . The order number is mentioned in this e-mail.

DELIVERY-POLICY

When placing the order, the buyer agrees to the delivery policy below.

• Our florists are sustainable certified and therefore deliver the order according to the most efficient delivery route.As a result, it is also not possible for the florist/deliverer to contact the recipient before delivery and to deliver at a specific time.

• If the recipient is not at home at the time of delivery or does not respond to the doorbell, the florist/deliverer will initially try to deliver the order to one of the neighbors. If this is also not possible, the order will be taken back to the flower shop.

• In both cases, the florist/deliverer will ALWAYS leave a note in the recipient's letterbox. This contains the telephone number of the florist and the recipient is kindly requested to contact the florist himself.

• The orderer agrees to delivery to one of the neighbors in the event that the recipient is not at home or responds to the bell ring of the delivery person. The recipient will then collect the products from the neighbors themselves. Or if the order could not be delivered to the neighbors, the recipient will pick up the order at the florist or the pick-up location of the parcel service.

• The florist/deliverer can unfortunately NOT contact the recipient by phone during this delivery route to avoid delays for other orders.

• The purchaser is at all times responsible for the correctness of the details of the delivery address and also of the e-mail address used. It is not customary in the Netherlands for recipients to sign for the receipt of flowers.

• In the case of deliveries to hospitals, companies, institutions, refugee shelter sides or camping sites, it is not possible to hand over the orders personally to the recipient. The orders are then delivered to the reception desk. They will then ensures further distribution or contact with the recipient.

• During times of high order traffic, orders may not be delivered until the evening hours or the next day.

• Our track and trace status update is a FREE SERVICE from which no rights can be derived.

• For a number of items from our gift shop, if ordered in time (3-5 days in advance), we generally deliver all products together.

• If the client orders later or in the event of unforeseen logistical circumstances, it is possible that products are delivered separately and at a later time by a parcel delivery service.

• The purchaser is aware that a late delivery does not entitle the customer to cancel or refund the order in full or in part.

AMENDMENTS

After the conclusion of the agreement, you can only submit changes that do not affect the total amount payable or already paid and on the condition that your order has not yet been processed. If a change cannot be processed, you will be notified as soon as possible during office hours. Changes can be made through the contact form on our website .

No rights can be derived from the remarks placed by the consumer in the order form.

CANCELATION

After the conclusion of the agreement cancellation is only possible with orders with a delivery address within the Netherlands and at least 24 hours before the delivery date. A cancellation can only be communicated through the contact form on our website during office hours.. Cancellation costs are 10% of the order amount with a minimum of € 10.00

FORCE MAJEUR

A & A Artistics BV is not obliged to fulfill any obligation if it is prevented from doing so as a result of a circumstance that is not due to fault.

Force majeur means: all external causes, foreseen or not foreseen, on which no influence can be exercised, but as a result of which the user is unable to meet the obligations. This also includes strikes.

During the period that the force majeur lasts, A & A Artistics BV can suspend the obligations.

DELIVERY

Delivery takes place on all days of the week, with the exception of Sundays and public holidays. We  always try to deliver your order, when possible, in one complete shipment to the delivery address.

Due to unforeseen circumstances or due to ordering past the cut-off time by client it can occur that your order will be delivered in separate shipments.

Delivery dates and delivery moments are always under-reserve. For deliveries during the holidays, different delivery and delivery times apply, click here for more information

Thanks to a unique distribution network it is possible to deliver your delivery within a few hours! Deliveries for the same day are only guaranteed if you meet the following conditions: Your order must be received by us before 13:00 (C.E.T). (for order within the Netherlands) Delivery on Sundays and public holidays is not possible. For special orders or questions, please contact us.Customer service department

The customer cannot claim any rights from the track & trace system offered free of charge to the customer. All delivery dates and times are always under reserve.

COMPLAINTS PROCEDURE

The complaints procedure is stated on the Complaints protocol page. In the event of quality complaints, we ask the consumer to show the bouquet to the florist who delivered the bouquet, the address and phone number can be found on the backside of the card or by starting a complaint procedure by filling in the complaint form on our website.

All complaints must be submitted in writing to wecare@flowers.nl within 14 days of the agreed delivery date.

GUARANTEE

A&A Artistics BV offers the consumer a vase warranty of 7 (seven) days on delivery.

Any warranty claim will lapse if the goods supplied have been used for other purposes or have been treated in a different way than is normally customary.

PAYMENT

Orders can be paid electronically via iDeal, Paypal and credit card.

PRIVACY STATEMENT

The privacy policy is stated on the privacy statement page.

INTELLECTUAL PROPERTY

All texts, photographs, illustrations, graphic material, (trade) names, logos, goods and service marks depicted by A&A Artistics BV are owned or licensed by A&A Artistics BV and are protected by copyright, trademark law and / or any other intellectual property right.

It is not permitted to multiply, forward, distribute or make available (for a fee) to third parties without the express and written permission of A&A Artistics BV.