Terms & Conditions

ADDITIONAL TERMS

Additional Terms and Conditions A & A Artistics BV | Flowers.nl based on the General Terms and Conditions of the Stichting webshop Keurmerk as determined in Article 18 of the General Terms and Conditions

The additional conditions come into effect on 1 November 2013.

REPEAL DUTY

Since the products of A & A Artistics are perishable, the right of withdrawal is excluded, futher is sending a photo prior of after the delivery of the ordered items not posible, in accordance with article 8.2.d. of the General Terms and Conditions.

An order is definitively placed after going through the ordering process, agreeing to the terms and conditions, choosing a payment method and the message on the screen that the order is placed, followed by a confirmation e-mail to the completed e-mail address . The order number is mentioned in this e-mail.

DELIVERY POLICY

By placing an order, the buyer agrees to the following delivery policy.

Delivery Process

Our florists are sustainably certified and deliver orders according to the most efficient delivery route. As a result, it is not possible for the florist or delivery person to contact the recipient before delivery or to deliver at a specific time.

If the recipient is not home at the time of delivery and does not respond to the doorbell, the florist/delivery person will attempt to deliver the order to a neighbor. If this is also not possible, the order will be returned to the flower shop.

In both cases, the florist/delivery person will always leave a note in the recipient’s mailbox, including the florist’s contact details. The recipient is kindly requested to contact the florist directly to arrange pick-up or a new delivery attempt.

Delivery Responsibility

By placing an order, the buyer agrees that the florist may deliver to a neighbor if the recipient is not available. The recipient is then responsible for collecting the order from the neighbor. If delivery to a neighbor is not possible, the recipient must pick up the order from the florist or the designated parcel service location.

To ensure efficient delivery for all customers, the florist/delivery person cannot contact the recipient by phone during the delivery route.

Delivery Address & Liability

The purchaser is fully responsible for providing the correct delivery address and email address.

It is not customary in the Netherlands for recipients to sign upon receipt of flowers. By placing an order, the buyer agrees that no signature is required for the delivery of their order. Even if a credit card company requests proof of signature, the buyer acknowledges that this is not a requirement for delivery.

For deliveries to hospitals, companies, institutions, refugee shelters, or campsites, it is not possible to personally hand over the order to the recipient. In such cases, the order will be delivered to the reception desk, which will handle further distribution or contact with the recipient.

Delivery Timeframe

During peak periods, deliveries may take place in the evening hours or, in some cases, the following day.

Our Track & Trace service is a free courtesy service, and no rights can be derived from its status updates.

Gift Shop Items & Separate Deliveries

For selected gift shop items, we generally deliver all products together if the order is placed 3-5 days in advance. If the order is placed later or if unforeseen logistical issues occur, products may be delivered separately and at a later time via a parcel service.

Delays & Cancellations

The purchaser acknowledges that delayed delivery does not entitle them to a cancellation, full refund, or partial refund of the order.

REPLACEMENT POLICY

To ensure the freshness of your bouquet, flowers may be replaced with similar flowers of equal or higher value. The vase may differ from the image due to limited availability.

For single-variety bouquets, such as roses, we will do our utmost to provide the same type of flower. If this is not possible, a different color will be substituted.

AMENDMENTS

After the conclusion of the agreement, you can only submit changes that do not affect the total amount payable or already paid and on the condition that your order has not yet been processed. If a change cannot be processed, you will be notified as soon as possible during office hours. Changes can be made through the contact form on our website .

No rights can be derived from the remarks placed by the consumer in the order form.

CANCELATION

After the conclusion of the agreement cancellation is only possible with orders with a delivery address within the Netherlands and at least 24 hours before the delivery date. A cancellation can only be communicated through the contact form on our website during office hours.. Cancellation costs are 20% of the order amount with a minimum of € 10.00

FORCE MAJEUR

A & A Artistics BV is not obliged to fulfill any obligation if it is prevented from doing so as a result of a circumstance that is not due to fault.

Force majeur means: all external causes, foreseen or not foreseen, on which no influence can be exercised, but as a result of which the user is unable to meet the obligations. This also includes strikes.

During the period that the force majeur lasts, A & A Artistics BV can suspend the obligations.

DELIVERY

Delivery takes place on all days of the week, with the exception of Sundays and public holidays. We  always try to deliver your order, when possible, in one complete shipment to the delivery address.

Due to unforeseen circumstances or due to ordering past the cut-off time by client it can occur that your order will be delivered in separate shipments.

Delivery dates and delivery moments are always under-reserve. For deliveries during the holidays, different delivery and delivery times apply, click here for more information

Thanks to a unique distribution network it is possible to deliver your delivery within a few hours! Deliveries for the same day are only guaranteed if you meet the following conditions: Your order must be received by us before 13:00 (C.E.T). (for order within the Netherlands) Delivery on Sundays and public holidays is not possible. For special orders or questions, please contact us.Customer service department

The customer cannot claim any rights from the track & trace system offered free of charge to the customer. All delivery dates and times are always under reserve.

COMPLAINTS PROCEDURE

The complaints procedure is stated on the Complaints protocol page. In the event of quality complaints, we ask the consumer to show the bouquet to the florist who delivered the bouquet, the address and phone number can be found on the backside of the card or by starting a complaint procedure by filling in the complaint form on our website.

All complaints must be submitted in writing to wecare@flowers.nl within 14 days of the agreed delivery date.

GUARANTEE

A&A Artistics BV offers the consumer a vase warranty of 7 (seven) days on delivery.

Any warranty claim will lapse if the goods supplied have been used for other purposes or have been treated in a different way than is normally customary.

PAYMENT

Orders can be paid electronically via iDeal, Paypal and credit card.

PRIVACY STATEMENT

The privacy policy is stated on the privacy statement page.

INTELLECTUAL PROPERTY

All texts, photographs, illustrations, graphic material, (trade) names, logos, goods and service marks depicted by A&A Artistics BV are owned or licensed by A&A Artistics BV and are protected by copyright, trademark law and / or any other intellectual property right.

It is not permitted to multiply, forward, distribute or make available (for a fee) to third parties without the express and written permission of A&A Artistics BV.