Frequently Asked Questions - Flower Delivery Valentines Day.

Update 14 Feb. 2025 2:00 AM     IMPORTANT Valentine’s Day Delivery Info 💝

Flower Delivery on Valentine's Day

To ensure the combined delivery of flowers and a special Valentine’s gift, we kindly ask you to place your order at least 2-3 working days in advance. For late orders, gifts may be delivered separately. This could mean the surprise arrives in multiple shipments, but we’ll do our best to make it an unforgettable experience!

Valentine’s Day is one of the busiest days of the year, and we do our best to ensure that all orders are delivered on time. To make the delivery process as smooth and efficient as possible, we would like to inform you of the following:

• No Specific Delivery Times: Due to the high volume of orders, we cannot guarantee specific delivery times on Valentine’s Day. All deliveries are planned based on the most optimal routes to ensure timely service for as many customers as possible.On Valentine’s Day, deliveries start from 9:00 AM, and due to the high demand, they may continue until late in the evening.
• Sustainability & Route Optimization: Our delivery routes are carefully planned to reduce unnecessary driving distances, helping us lower our carbon footprint while ensuring fast and efficient service.
• What If the Recipient Is Not Home?: If the recipient is not home, our driver will try to leave the order with a neighbor. If that is not possible, we will leave a note with instructions on how to collect the order. Please note that we do not contact the recipient directly.

We appreciate your understanding and cooperation during this busy period. Thank you for choosing us for your Valentine’s Day delivery!

Do you have any questions? Please check below the frequently asked questions for a quick answer.

What time do you deliver on Valentine's Day?

My order has not yet been delivered, is this correct?

What time will my order arrive?

Why does the delivery take so long?

Frequently Asked Questions (FAQ) - Ordering and Delivering Flowers and Gifts for Valentine's Day.

Can I place an order for delivery on Valentine's Day?

Yes, you can place your order for delivery on Valentine's Day. To avoid disappointment, we recommend placing your order early, as this is a busy period.

What is the deadline for ordering for Valentine's Day delivery?

We recommend placing combined deliveries no later than February 10th. The final order deadline for delivery is February 14th at 1:00 PM, but we advise placing your order by February 13th at 11:00 PM to avoid disappointment. Please check specific deadlines on our website or contact us for details.

Can I choose a specific delivery time?

We do our best to accommodate time-specific requests. However, during Valentine's Day, we cannot guarantee deliveries at an exact time due to the high volume of orders. You can indicate whether you prefer delivery in the morning or afternoon, and we will do our best to accommodate your request.

Do you deliver flowers and gifts to all addresses in the Netherlands?

Yes, we deliver throughout the Netherlands. For remote areas, delivery times may be slightly longer, so we recommend placing your order well in advance.

Can I add a personal message to my order?

Yes, you can add a personal message to your order. During the checkout process, you can enter your text. We will ensure your message is beautifully presented on a card.What happens if the recipient is not home?If the recipient is not home, we will try to deliver the order to a neighbor. If that is not possible, we will leave a card with information on how the order can be collected or redelivered.

Can I modify or cancel my order?

Modifications or cancellations can be made up to 24 hours before the scheduled delivery date. Please contact our customer service for assistance. Note that we cannot guarantee changes for last-minute orders.

What if my order is not delivered on time?

While we do everything we can to deliver on time, unexpected delays can occur. If your order is delayed, please contact us immediately so we can provide a solution.

Are there any special Valentine's Day offers available?

Yes, we offer exclusive Valentine's Day packages and discounts. Check our website for current offers and special gift combinations.What payment methods do you accept?We accept various payment methods, including iDEAL, credit card, PayPal, and bank transfer. All payments are processed securely.

Can I place an anonymous order?

Yes, you can send flowers or gifts anonymously. Your name will only be mentioned if you include it in the personal message. Otherwise, the shipment will remain anonymous.

How can I track the status of my order?

You will receive a track-and-trace code once your order has been dispatched. This allows you to track the status of your delivery online.

What should I do if my order is not satisfactory?

If you are not satisfied with your order, please contact our customer service within 24 hours of delivery. We will work with you to find an appropriate solution.

Can I combine flowers with other gifts?

Absolutely! You can combine flowers with chocolates, wine, stuffed animals, and other gifts. Check out our gift packages for the perfect combination.

How can I contact customer service?

Our customer service team is available via Phone, email, and WhatApp. Visit our contact page for current contact details and opening hours.

Other topics:

• What is going to happen when recipient is not at home?
• When can I expect my valentine's day order to be deliverd?
• Where can I find my order status?
• How does your track and trace system work?