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Frequently Asked Questions - Flower Delivery Valentines Day.

When will my Valentine's Day order be delivered?

What time do you deliver on Valentine's Day?

My order has not yet been delivered, is this correct?

What time will my order arrive?

Why does the delivery take so long?

Flower Delivery on Valentine's Day

To ensure the combined delivery of flowers and a special Valentine’s gift, we kindly ask you to place your order at least 2-3 working days in advance. For late orders, gifts may be delivered separately. This could mean the surprise arrives in multiple shipments, but we’ll do our best to make it an unforgettable experience!

On Valentine’s Day, our florists and couriers are extremely busy, handling over 10 times the usual number of orders. Despite adding extra staff, we cannot guarantee an exact delivery time. Deliveries may take place later in the day or in the evening.

Please note that we cannot call the recipient to arrange a delivery time. If the recipient is not home, the courier will try to leave the order with a neighbor or return it to the shop. In either case, we will leave a note in the recipient’s mailbox.

Once your order is ready for delivery, you will receive a status update via email. After the flowers have been delivered, you’ll get another confirmation.

Do you have any questions? Please check below the frequently asked questions for a quick answer.

FAQ - Ordering and Delivering Flowers and Gifts for Valentine's Day

Frequently Asked Questions (FAQ) - Ordering and Delivering Flowers and Gifts for Valentine's Day

Can I place an order for delivery on Valentine's Day?: Yes, you can place your order for delivery on Valentine's Day. To avoid disappointment, we recommend placing your order early, as this is a busy period.
What is the deadline for ordering for Valentine's Day delivery?: We recommend placing combined deliveries no later than February 10th. The final order deadline for delivery is February 14th at 1:00 PM, but we advise placing your order by February 13th at 11:00 PM to avoid disappointment. Please check specific deadlines on our website or contact us for details.
Can I choose a specific delivery time?: We do our best to accommodate time-specific requests. However, during Valentine's Day, we cannot guarantee deliveries at an exact time due to the high volume of orders. You can indicate whether you prefer delivery in the morning or afternoon, and we will do our best to accommodate your request.
Do you deliver flowers and gifts to all addresses in the Netherlands?: Yes, we deliver throughout the Netherlands. For remote areas, delivery times may be slightly longer, so we recommend placing your order well in advance.
Can I add a personal message to my order?: Yes, you can add a personal message to your order. During the checkout process, you can enter your text. We will ensure your message is beautifully presented on a card.
What happens if the recipient is not home?: If the recipient is not home, we will try to deliver the order to a neighbor. If that is not possible, we will leave a card with information on how the order can be collected or redelivered.
Can I modify or cancel my order?: Modifications or cancellations can be made up to 24 hours before the scheduled delivery date. Please contact our customer service for assistance. Note that we cannot guarantee changes for last-minute orders.
What if my order is not delivered on time?: While we do everything we can to deliver on time, unexpected delays can occur. If your order is delayed, please contact us immediately so we can provide a solution.
Are there any special Valentine's Day offers available?: Yes, we offer exclusive Valentine's Day packages and discounts. Check our website for current offers and special gift combinations.
What payment methods do you accept?: We accept various payment methods, including iDEAL, credit card, PayPal, and bank transfer. All payments are processed securely.
Can I place an anonymous order?: Yes, you can send flowers or gifts anonymously. Your name will only be mentioned if you include it in the personal message. Otherwise, the shipment will remain anonymous.
How can I track the status of my order?: You will receive a track-and-trace code once your order has been dispatched. This allows you to track the status of your delivery online.
What should I do if my order is not satisfactory?: If you are not satisfied with your order, please contact our customer service within 24 hours of delivery. We will work with you to find an appropriate solution.
Can I combine flowers with other gifts?: Absolutely! You can combine flowers with chocolates, wine, stuffed animals, and other gifts. Check out our gift packages for the perfect combination.
How can I contact customer service?: Our customer service team is available via phone, email, and chat. Visit our contact page for current contact details and opening hours.